Outlet Supervisor - Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates - Anantara

    Anantara
    Anantara Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates

    5 days ago

    Description

    Company Description

    Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

    Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

    Job Description

    • Ensure all staff on the floor are meeting and exceeding company standards of guest satisfaction and service
    • Provide leadership, problem solving and decision making in all areas
    • Provide ongoing training, motivating, and monitoring of staff
    • Achieve and/or exceed sales projections
    • Perform office duties such as scheduling, monthly inventory and pass-on
    • Assist in ordering product
    • Conduct employee performance reviews
    • Provide discipline when necessary and complete required documentation
    • Handle guest requests and complaints and authorize compensation when necessary
    • Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
    • Adhere to and enforce organizational policies and procedures
    • Actively contribute to a positive and motivating workplace

    Qualifications

    • Excellent communication and organizational skills
    • Two years' experience in a similar role
    • Strong interpersonal and problem-solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast-paced environment
    • Ability to work cohesively with fellow colleagues as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

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