IT Supervisor - Dibba Al Fujairah, United Arab Emirates - AccorHotel

Description

Member of a multi-site corporate IT team with a primary responsibility for maintaining, improving, and managing software, systems, and hardware at our York, PA facility.

Responsibility:

• Proficient within desktop, systems, ERP and have excellent ability in providing team members with technical support
• Conduct root cause analysis in support of process improvements
• Analyze system hardware and software problems and provide technical solutions
• Work with team members to resolve ongoing functional issues with applications
• Responsible for in-house repairs of laptop and desktop computers, servicing equipment, and inventory involved
• Provide LAN / WAN troubleshooting Data Center / Site monitoring
• Ensure technical compatibility of existing and proposed software and hardware solutions
• Responsible for team member IT orientation and training sessions
• Provide technical implementation and support for applications used
• Work closely with the IT team on various projects

Skills/Experience:

• Bachelor's degree in information systems, computer science, or 1-2 years of experience in system administration and IT user assistance in a hotel in UAE
• Strong communication skills for discussing effective solutions and areas of improvement
• Ability to identify and evaluate system deficiencies
• Strong in Azure/O365/AD/GPO
• Ability to communicate clearly and concisely with management and end user community
• Strong knowledge of systems and networking
• Understands ticket process, workflow, and queue management
• Epicor, Infor/Visual experience a plus