Concierge Agent Waldorf Astoria Dubai Palm Jumeirah - Hilton
Description
A Concierge with Waldorf Astoria Hotels and Resorts serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?
As Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely storage Guest luggage
- Stay current and up to date with all hotel services as well as daily VIP requests and special events
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Concierges serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members.
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
- Luxury hospitality experience in a similar role
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.
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