Digital Account Manager - Dubai, United Arab Emirates - Al Futtaim Group

Description

GMASCO () enjoys an enviable reputation as the Gulf's most diverse full service communications, marketing and advertising agency in an industry typified by current decline, over-specialisation and lack of integration in other markets.

Our Dubai location positions us in a still growing market at the hub of business in the northern hemisphere with a client base operating in more than 15 countries across the Middle East, Europe, the Sub Continent and Asia.

Our offerings include every aspect of communications, advertising and marketing in traditional and new media formats.

We are currently looking to recruit aآ Digital Account Managerآ to work from our Dubai office.آ Reporting to theآ Head of Gulf Marketing Research & Ebusiness, your main role will be to be the day-to-day point of contact between the agency and key client personnel, proactively manage client's Digital and Online requirements and efficiently manage internal relationships.

You will also deliver an efficient and effective service with a distinct focus on quality and achieving objectives and meet key performance goals in respect of account profitability and development.

Responsibilities of the role will be:
Client Servicing

• Provide day-to-day contact with key client personnel, developing and maintaining a close and productive relationship.
• Identify and deal with problems as they arise, involving the Line Manager when needed.
• Ensure client requests are dealt with promptly and that expectations are managed in terms of speed, delivery and quality.
• Ensure client requests are developed into relevant internal briefs using specified company documentation and procedures.
• Manage all jobs to ensure they are scheduled on time, to budget and appropriately monitored.
• Ensure contact reports of key meetings and telephone conversations are issued within hours.
• Ensure regular work in progress and status reports are issued and distributed.
• Ens

Minimum Qualifications and Knowledge:

• Educated to graduate level or equivalent.
• Knowledge of Digital Marketing.
• Must have either Project Management or Assistant Project Management experience in creation of websites/microsites/multimedia projects and innovative integrated online campaigns. (1-2 years)

Minimum Experience:

• At least 3 years' experience in an interactive design agency or multimedia environment in an equivalent position

Job-Specific Skills:

• Excellent communication skills - both written and verbal.
• Have a background in Information Technology or Digital Media and Multimedia Industry.
• Knowledge of online and programming technology and terminology.
• Previous experience of implementing; SEO, SEM, Social Media Strategies, Integrated web campaign, online games, promotions, mobile apps. Etc...آ (1-2 years)
• Continuous learning and keep up with new online media trends and sharing of knowledge with the team. `

About The Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise.

Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.

Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.

The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy.

This, linked with the Group's belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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