Service Desk Engineer - Dubai, United Arab Emirates - Ateca Consulting

Description

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Provide top-notch technical support and assistance for computer systems, hardware, and software. Be the go-to person for users facing IT service issues.

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User Support:
Respond to user queries and issues via phone, email, chat, or in-person

Troubleshooting:
Diagnose and resolve technical issues, from password resets to complex network or software problems

Hardware and Software Maintenance:
Install, configure, and update hardware and software, ensuring seamless functionality

Documentation:
Maintain records of issues, IT inventory, and document processes/systems

Escalation of Issues:
Recognize problems requiring escalation to higher-level technical teams or management

User Training and Guidance:
Educate users on effective use of IT resources and software applications

Ensuring Compliance:
Ensure IT practices adhere to organizational policies and industry standards, including security protocols.

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Minimum 2 years of experience in similar operations.
Degree in information technology, computer science, or related field.


Technical Skills:
Knowledge of computer systems, networks, and common software applications. Familiarity with Windows, macOS, and Linux.


Problem-Solving Abilities:
Efficiently diagnose and resolve technical issues.
Communication Skills (Arabic and English): Strong verbal and written communication for explaining complex IT concepts to non-technical users

Customer Service Orientation:
Friendly and patient demeanor for dealing with frustrated users or complex IT issues

Certifications:
CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation is a strong asset.

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