ERP Systems Lead - dubai - Knight Frank Group

Description

Dubai, United Arab Emirates | Posted on 02/19/2026

We are seeking an experienced ERP/Business Systems Lead to drive theimplementation and ongoing management of our enterprise systems. This role willserve as the primary owner of our ERP system, initially leading a D365 Finance& Operations implementation project before transitioning to long-termsystem administration, support and optimization. The ideal candidate bringshands-on experience with full-cycle ERP implementations, strong businessprocess acumen, and the ability to bridge technical and functional requirementsacross the organization.

Project Implementation Phase (initial 6-9 months):

• Drive implementation of Dynamics 365 Finance & Operations cloud ERP system, in partnership with our supplier project manager and team.
• Act as an internal project lead: manage plans, timelines, coordinate resources, and communicate status to stakeholders.
• Collaborate with implementation partners and software vendors to ensure project success
• Conduct business process analysis and mapping to system functionality
• Configure and customize system modules to meet business requirements
• Develop and execute testing strategies (unit, integration, UAT)
• Create training materials and support user training sessions
• Support data migration from legacy systems
• Drive change management and user adoption initiatives
• Lead additional ERP module assessment and implementation as required

Post-Implementation & Ongoing Management:

• Assume responsibility for day-to-day ERP system administration, maintenance and support
• Manage system troubleshooting and health in coordination with global IT team and vendors
• Develop and maintain system documentation, processes and procedures
• Monitor system performance, security and compliance
• Identify and implement continuous improvement opportunities
• Manage relationships with global IT team, software vendors and service providers
• Provide guidance on system best practices and governance

Mandatory Requirements:

• 5 years of hands-on experience with ERP and business systems including Dynamics D365 Finance & Operations, or similar cloud ERP
• Finance/Accounting system implementation experience (GL, AP, AR, Fixed Assets, Budgeting, Project accounting, Reporting)
• Demonstrated project management experience for ERP implementations (managing timelines, budgets, resources)
• Strong understanding of core business processes (Finance, Procurement, Projects)
• Experience with vendor management and consulting partner coordination
• Excellent communication skills with ability to translate technical concepts for business users

Preferred Experience:

• Recent experience with Microsoft Dynamics D365 ERP, including certifications
• Previous CRM system implementation (Dynamics 365 CRM, Salesforce, or similar)
• Additional experience with other business systems (HRIS, BI/Analytics, EPM, Integration platforms)
• Certification in relevant ERP systems and/or project management (PMP, Agile)
• Experience in Real Estate brokerage and advisory, or similar professional services businesses
• ERP configuration and customization
• Business process mapping and optimization
• System integration methodologies
• Data migration and management
• Reporting and analytics tools
• Understanding of security, compliance, and data governance
• Training and change management methodologies

• Business-Process Minded: Thinks in terms of business outcomes, not just technical solutions
• Proactive Problem Solver: Identifies issues before they become problems
• Excellent Communicator: Can engage effectively with executives, technical teams, and end-users
• Service-Oriented: Focused on enabling user success and productivity
• Adaptable: Comfortable transitioning from project delivery to operational support
• Detail-Oriented: Manages complexity while maintaining focus on critical path items
• Highly Organized: Able to plan, prioritize and manage multiple tasks effectively

Knight Frank LLP is the leading independent global property consultancy. Headquartered in London, the Knight Frank network has 740+ offices across 50+ territories and more than 27,000 people. The Group advises clients ranging from individual owners and buyers to major developers, investors, and corporate tenants. For further information about the Firm, please visit the MENA region, we have strategically positioned offices in key countries such as the United Arab Emirates, Saudi Arabia, Bahrain, Qatar, and Egypt. For almost 2 decades, we have been offering integrated residential and commercial real estate services, including transactional support, consultancy, and management.Understanding the unique intricacies of local markets is at the core of what we do, we blend this understanding with our global resources to provide you with tailored solutions that meet your specific needs. At Knight Frank, excellence, innovation, and a genuine focus on our clients drive everything we do. We are not just consultants; we are trusted partners in property ready to support you on your real estate journey, no matter the scale of your endeavour.