Analyst I IT Service Desk - Dubai, United Arab Emirates - PUMA Group

Description

YOURTALENT:

• 1-3years providing end-user support to a large end-user base in aremote-working environment
• College level degreein computer related technologies or demonstrated equivalentexperience
• Exceptional customer service andinterpersonal skills and the ability to adapt in a face-pacedenvironment
• Ability to effectively prioritizeand organize multiple projects/tasks while maintaining queueworkload
• Working knowledge of MicrosoftWindows, O365 Suite including Teams, Active Directoryadministration and hands-on experience configuring andtroubleshooting Dell/HP/Apple laptops/desktops andiPhones
• Experience with computer imagingprocesses, Symantec Endpoint or Microsoft Defender, Adobe CreativeSuite
• Understanding of basic network principlesas well as protocols and services such as IP, DNS andDHCP
• Knowledge of Cisco Meraki networkequipment, Retail POS systems, and macOS aplus