Lobby Ambassador - Abu Dhabi, United Arab Emirates - Park Hyatt Abu Dhabi

Park Hyatt Abu Dhabi

Verified Company

Abu Dhabi, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Summary

Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures

Offer rooming to each arrival
Assist guest in resort activity enquiries/requests
Ensure that established levels of guest service are maintained at all times within the reception area
Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction
Ensures guest errands are executed as directed
Refresh towels to be handed to all VIP arrivals
Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers
Handle difficult situations effectively following resort policies and procedures
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort's Policies & Procedures to achieve the overall objectives of this position
Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager
Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance
Actively participate in upselling Spa, Food and Beverage outlets and excursions
Is aware of all house rules and assists in enforcing them on team members
Always conduct herself in such a manner so as to encourage all fellow team members to do likewise
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Project at all times, a favorable image of the company, resort and department