Spa Head Receptionist female - Dubai, United Arab Emirates - 1st-jobs

1st-jobs

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are looking for an experienced
Female SPA Head Receptionist for a
Luxurious 5 Stars Hotel in Qatar, Doha.

As a Spa Front Desk Receptionist, your responsibilities include greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, and charging for services performed.

Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.

Position Requirements:

Must be detailoriented and have e ability to multitask.
Ability to be efficient and productive in a luxury, fastpaced environment.
Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication, listening, and computer skills.
Must be a team player.
Must have weekend availability.

Duties and Responsibilities:

Be on time for a shift and maintain a consistent, regular attendance record
Properly open and close the Spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves the spa.
Ensure that the checkin, checkout, and payment process is handled by company policy.
Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
Familiarity with Spa Booking Software.
Answer the phone promptly and use the guest's name throughout the phone conversation; operate the phone system accurately and efficiently.
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and discounts available.
Maintain eye contact when addressing external and internal guests; develop a professional and personalized relationship with regular guests.
Handle guest's questions and concerns promptly, professionally, and courteously.
Maintain complete confidentiality in all guest matters by company policy;
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked, and well organized work area.
Ensure adequate stock of supplies and equipment; inform management when inventory is low.
Must be able to work without constant direct supervision and remain at assigned posts for extended periods.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in, and support training and staff meetings for the spa.
Ability to perform the duties of the Retail Consultant as needed.
Assist in all areas of spa operation as requested by management.
Communicate to management any occurrences involving staff or guests in the spa that require attention.

Experience Requirements:

Minimum of 2 years of experience as a Front Desk personnel or as Customer Service representative with proven sales OR Minimum of 1 year of employment within a Hotel environment or Spa.

Additional Benefits: