Food and Beverage Manager - Dubai, United Arab Emirates - The First Group

The First Group

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Overview:

Comprising of The First Group's award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection's portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay.

The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group.

Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection.

Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group.

While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection's restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability.

The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world's first restaurant based on the global TV phenomenon.

With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai's hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Job Description:

KEY RESPONSIBILITIES

Assist the F&B Management where needed.
Supervise all the operations in the department.
Being part in the recruitment process for new associates.
Ensure (new) associates receive trainings they need.
Responsible for conducting performance reviews according to the company standards.
Responsible for delegating tasks and giving instructions to the team.
Supervise the progress and quality of the tasks.
Take care of the guests' complaints/questions in a timely manner.
Administrational tasks like making the rosters for the team and keeping track of annual leave.
Work closely with other departments to make sure all work and tasks are being done efficiently and in a timely manner.
Ensure menus are updated.
Check regularly that associates have everything they need to perform their tasks.
Ensure all safety and hygiene regulations are followed and notify the right person when breaches occur.
Suggest new ideas, changes and improvements to the management.
Ensure all operating equipment is functioning properly and they are safe of any hazardous chemicals.
Attend team/department meetings.
Motivate associates as well as helping them feel confident and give constructive feedback.
Improve processes in F&B and find ways to improve. Ask guests and associates for feedback and areas to improve.
Ensure monthly, daily trainings are complete together with the teams.
Ensure all team members are tested on their menu and product knowledge at least once a month and keep records of the same on file.
Ensure all SOP's are followed consistently and team is trained.

Human Resources

Responsible for HR leadership of direct reports and their teams: recruitment and selection, performance management (Appraisal/PDP), associates development and motivation, counselling / disciplinary issues.
Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
Ensure the administration of the 3month/6month review process and ensure that followup for all issues is done in timely manner and results of both followup and the initial reviews are communicated to all relevant parties.
Talent Reviews are active and the target audience knows why they are so important.
Ensure 100% compliance with all mandatory trainings for department; as well ensure that Departmental Trainers are positively encouraged.
Control the LTO in the department in conjunction with the HR to ensure that any areas of concern are monitored and rectified.
Manage the Associate Engagement Survey process for the department, ensure that the follow up meetings are done and the associates have timely feedback.
Conduct interviews for all senior chef positions.
Review manning and recruitment of all positions.
Ensure that you dine in the associates restaurant at least three times a week and provide HR feedback.

Communication