Analyst RRMC - Dubai, United Arab Emirates - DU UAE

Description

Key Accountabilities :

Identify demand, opportunities & gaps, forecast risks, and develop effective mitigation plans for compliance and RRMC based on business trends and demand patterns.

Drive RRMC enhancement for compliance with TDRA mandate, simplify processes and customer experience, and reduce rejection rate.

This include raising system enhancement to increase the automation on RRMC processes with a goal of increasing efficiency and reducing cost.

Drive RRMC enhancement to TDRA reports automation, extraction and defining logics that meets TDRA demand and submission timeline.
Work with the relevant departments to plan, coordinate, execute and deliver demand and change requests.
Monitor compliance to the RRMC policy and ensure full compliance is met or is planned for.

Support, review and approve RRMC training and communication as part of MNMI and RRMC.Follow-up with IT, Require Management & Launch Management for troubleshooting demand related issues within agreed SLAs.

Supporting customer experience with customer journeys and new enhancements from an RRMC and compliance standpointInitiate customer communication related to RRMC and align with customer experience and brand and communications teams.

Qualifications:
Bachelor of higher Degree in Business / Telecommunications or relevant discipline.

Experience

Minimum 7 years' in TELCOM Operations/ Big DataMinimum 3 years' Analyst experience.
Advanced programing skills (SQL, Python, Power BI, Micro strategy).Good understanding of Telecommunication services & Mobile products.
Good understanding of Telecommunication RRMC policy.
Good understanding of different du systems (CRM/BSCS)

Skills

Excellent written and verbal communication skillsSelf-Motivated in working the task at the given time.

Good understanding of du different enterprise mobile productsGood understanding of du processes and policiesNegotiation skillsAnalytical skillsTime managementProject management skillsSolid organizational skills including attention to detail and multitasking skills.

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