No more applications are being accepted for this job
- To ensure that a high standard of service is maintained by therapist throughout the Spa department.
- Will be responsible for departmental training plan, training and assessment, which will be properly recorded in the relevant areas for all therapists. To coordinate with Learning & Development Department for any training requirements and attend meetings when required.
- Responsible for LQEs and FORBES refresher training of the therapists, ensuring best practices are consistently performed by the team.
- Will be responsible of stock control, stock takes and orders of professional products, amenities and tools required to perform spa treatments.
- Responsible for spa linens stock control and conditions of linen.
- To ensure cleanliness and hygiene of all treatment rooms, in accordance with FHLSS and Hygiene legislation.
- Will be expected to assist and perform various demonstrations and events.
- Responsible for motivation of therapists and report to the Spa Operations Manager on the ambience / morale of the team at any given time.
- To set an example to all therapists.
- Responsible for achieving sales targets.
- To provide guidance and training to motivate a team member who is struggling with upselling.
- To perform all treatments to the highest standards.
- Conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Manager.
- Conduct SOP and P&P trainings with therapists to ensure consistency within the spa treatments team.
- To assist Spa Operations Manager in creating marketing plan, spa promotions and spa events.
- High school Diploma or Degree or suitable equivalent
- 2-year experience in related job
- Previous experience in the same role in a luxury hotel is preferred
- Well-groomed, professional appearance
- Physically agile, and able to stand for extended periods
Spa Treatment Supervisor - Abu Dhabi, United Arab Emirates - Mandarin Oriental Hotel Group
