Customer Support Representative - Dubai, United Arab Emirates - TNC IT Solutions

TNC IT Solutions
TNC IT Solutions
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

KEY JOB RESPONSIBILITIES:


  • Thorough documentation for customer inquiries via internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Attending training and know our products inside and out so that you can answer questions
  • Escalating the inquiries, tracking and reverting to the customer once its resolved
  • Documentation of customer inquiries / complaints and reporting to support lead
  • Communication and coordinating with colleagues and support lead as necessary
  • Ensure customer satisfaction and provide professional customer support

JOB REQUIREMENTS:

Minimum Education and Experience:

  • Bachelor's Degree preferred
years of experience in customer support

  • Good attendance record
  • Excellent oral and written communication skills

Knowledge, Skills and Abilities:

  • Excellent customer service and interpersonal skills
  • Ability to work under stress and problem solving skills
  • Ability to stay calm when customers are stressed or upset
  • Acceptance to learn new technologies
  • Fluent in English communication
  • Able to communicate in 3 languages is a plus factor

Application Question(s):

  • Are you currently in UAE?
  • What languages you are fluent in?
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