Customer Success Specialist Jobs in Dubai UAE 2023 - Aramex

Description

Customer Success Specialist Jobs in Dubai UAE 2023 | Aramex CareersFor More Top Organization JobsClick HereA customer success specialist's job is to take your new customers through the launch lifecycle's key phrases to make sure they're comfortable and ready to get the most out of your product.

They'll then take up account management duties to make sure a customer who starts happy stays happy.
Job Responsibilities

Focal point for customer's shipping requests for land, sea and air freight. Coordinate with internal operations on all shipping requests.
Provide freight solutions to customers for land, sea and air freight.
Develops relationships with allocated customersManage end to end shipment life cycle liaising with all internal and external stakeholdersProactively informs customer on shipment status, exceptions and provides intermediate updates on incident solutionProvides spot quotations and closes contract

Job Requirements

3-5 years' experience in Freight Forwarding / Freight in general – mandatory experience2-5 years' experience of Customer Service preferably handling key business clientsGood product knowledge (land, sea and air freight)Working knowledge of transportation management systems (TMS)Commercial acumen to drive salesAbility to handle challenging situation in a composed manner

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