Front Desk Receptionist - Abu Dhabi, United Arab Emirates - Adrenark Park

    Adrenark Park
    Adrenark Park Abu Dhabi, United Arab Emirates

    2 weeks ago

    Description
    Description

    Position Summary

    As the first point of contact for all visitors, members, and staff, the Gym Front Desk Receptionist ensures a smooth, welcoming, and organized experience for everyone. This role is key in managing administrative duties, promoting gym services, maintaining accurate member records, and providing exceptional customer service. The receptionist plays a crucial role in maintaining the gym's positive image by offering friendly and professional support to all members.

    Key Responsibilities

    • Greet and welcome members and guests with a friendly and professional manner.
    • Respond to inquiries about gym services, membership options, class schedules, and policies.
    • Address member concerns and resolve issues promptly, escalating to management if necessary.
    • Ensure members are checked in efficiently and maintain a positive atmosphere.
    • Answer phone calls, emails, and messages, providing necessary information or redirecting to the appropriate department.
    • Handle membership sign-ups, cancellations, and renewals, updating the system as needed.
    • Maintain accurate records of member information, transactions, and class attendance.
    • Process payments for memberships, classes, merchandise, or other services offered.
    • Monitor the cleanliness and safety of the front desk area and surrounding spaces.
    • Ensure the gym environment is welcoming and organized.
    • Assist in scheduling appointments, personal training sessions, or classes as needed.
    • Promote gym services, products, and upcoming events to members and prospects.
    • Help upsell memberships, personal training sessions, or special offers.
    • Track and report on membership sales, inquiries, and conversions.
    • Work closely with other gym staff, including trainers, management, and janitorial teams, to ensure smooth operation.
    • Assist with administrative projects or events organized by the gym.
    • Contribute to creating a positive, friendly, and professional work environment.

    Position Requirements:

    • High school diploma or equivalent; additional certifications or training in customer service or hospitality is a plus.
    • Previous experience in a customer service or receptionist role, preferably in a gym or fitness centre.
    • Excellent communication skills, both verbal and written.
    • Ability to handle multiple tasks and work in a fast-paced environment.
    • Strong organizational skills with attention to detail.
    • Proficiency in basic computer skills (e.g., Microsoft Office, gym management software).
    • Friendly, approachable, and professional manner.
    • Ability to work flexible hours, including evenings, weekends, and holidays, if needed.

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