Service Coordinator - Dubai, United Arab Emirates - Zahrawi Medical
Description
About Zahrawi Group:
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets.
job Brief:
The incumbent provides support to Zahrawi's existing customers by taking service inquiry calls and informing the Service Engineers to address any issued the customer is facing
Accountabilities:
- Responsible for the inventory of the spare parts, monitoring and managing the inventory on a regular basis.
- Interacting with customers, providing information about contracts and services of the machines.
- Assisting the Service Engineers with the service inquiries coming from the customers.
- Answering the questions of customers regarding the services schedule.
- Keeping the instruments, customers and service contracts database of all existing customers and updating them regularly.
- Monitoring smooth transactions of service operation performed by the Service Engineers.
- Performing all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
- Preparing all required documents required regarding new installation to ensure and provide appropriate customer service satisfaction.
- Coordinating with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
- Monitoring progress of job orders and service contracts.
Minimum Qualification:
Bachelors Degree
Years of Experience: - 2 years
Job Specific Skills:
FANR, Nuclear Medicine, Supply & Demand Planning, Regulatory Affairs
Location:
UAE - Dubai
Job Type:
FULLTIME
Job Posting Date:
Division/Department:
Service
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