Service Coordinator - Dubai, United Arab Emirates - Zahrawi Medical

Zahrawi Medical
Zahrawi Medical
Verified Company
Dubai, United Arab Emirates

1 month ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

About Zahrawi Group:


Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets.

The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.


job Brief:
The incumbent provides support to Zahrawi's existing customers by taking service inquiry calls and informing the Service Engineers to address any issued the customer is facing


Accountabilities:


  • Responsible for the inventory of the spare parts, monitoring and managing the inventory on a regular basis.
  • Interacting with customers, providing information about contracts and services of the machines.
  • Assisting the Service Engineers with the service inquiries coming from the customers.
  • Answering the questions of customers regarding the services schedule.
  • Keeping the instruments, customers and service contracts database of all existing customers and updating them regularly.
  • Monitoring smooth transactions of service operation performed by the Service Engineers.
  • Performing all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
  • Preparing all required documents required regarding new installation to ensure and provide appropriate customer service satisfaction.
  • Coordinating with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
  • Monitoring progress of job orders and service contracts.

Minimum Qualification:
Bachelors Degree


Years of Experience: - 2 years


Job Specific Skills:
FANR, Nuclear Medicine, Supply & Demand Planning, Regulatory Affairs


Location:
UAE - Dubai


Job Type:

FULLTIME

Job Posting Date:

Division/Department:
Service
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