Account Delivery Head - Abu Dhabi, United Arab Emirates - Encore Theme

Encore Theme

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

Abu Dhabi, United Arab Emirates

Role Purpose

The purpose of the role is to drive and improve deliveryfor megagamma/ key growth accounts by providing innovative solutionsthrough automation and next generation technologies, ensuring righttalent supply chain to enhance customer satisfaction and lead organicgrowth._

Do

Delivery Management

Ensure seamless delivery of projects in a Mega
Gamma/Key Growth Account _
Drive and deploy account/ project delivery structure by evaluatingthe budget, costs, risks and staffing requirement

Ensure 100% compliance to Project SLA's, information securityprotocols etc (all customer's contractual obligations)

Monitor and take appropriate actions on internal and external auditfindings to ensure no major noncompliance/ deviation from the SLA
Ensure adherence to program/ project charter in terms of schedule,quality, efforts and cost
Drive account health across projects by conducting periodic cadencewith the quality team to take proactive measures to resolves issues/possible escalations
Conducts periodic cadence with Workforce Management Group (WMG) toensure 100% fulfillment as per the account/ project requirement
Regularly audit quality (QA) status of delivery and engage QA teamto ensure adherence to Quality Assurance standards and processes
Collaborate and influence internal key stakeholders to ensurefulfillment, technology support and flawless delivery of projects
Client Relationship Management_
Engage with client to opportunities to deploy multiple solutionswithin/ across SLs to create a stronger value proposition for clientsand enhance share of business
Conduct regular customer connects (meetings/ visits/ videoconference) and Management Review Meetings (MRM) with clientmanagement/engagement managers to understand customer's currentand future needs and seek feedback to improve delivery methodology/timelines/ resource allocation
Identify and close early warnings on a project to avoid any customerescalations
Plan and conduct Quarterly Business Reviews (QBR) with the clientmanagement/ leadership team to drive improvement actions and mine for anew portfolio/ opportunity within the account
Design, monitor and share account performance dashboards/ reportswith the clients periodically
Drive delivery transformation with client engagement managers toadapt to new delivery models and instill new ways of working in customerorganization
Share Wipro's capability and initiatives that may support/fulfill customer's needs
Delivery governance across the accounts/ projects_
Review MIS and reports to monitor and track overall project/ accountdelivery management
Conduct periodic reviews with the team (DM's/PM's) onoperational, quality and fulfillment parameters and new idea generation& its implementation on existing projects
Resolve project escalations, potential risks or early warning signson project delivery to eliminate any revenue leakage
Review and monitor revenue allocations/ realization to avoid OBrevenue leakage
Provide inputs to delivery leadership team on overall deliveryperformance parameters (project heath, utilization, realization etc) atan account level during reviews highlighting any critical projectescalations and potential risks
Enable revenue growth of an account within a vertical
Identify opportunities for deployment of new technology, growthsolutions and services in the account by bringing SL practices/ othercapabilities for client solutioning _
Engage with existing customers to identify new businessopportunities and increase the existing portfolio for an account byproviding relevant solutions in order to increase delivery drivenrevenue _
Support presales team to create and propose relevant solutionsto the customer requirements/ request for proposals for a project in anaccount_
Support sales team with acquisition and traction of new deals byunderstanding the customer needs thereby ensuring higher conversion rate_

Operational Excellence

Automation Focus_

Drive automation charter and related initiatives in an account
Develop, drive and deploy automation led solutions and serviceimprovements to deliver value added services to the customers therebydriving customer's business forward

Deploy next generation hyper automation and crowdsourcinginitiatives in coordination with Holmes RO team to enhance productivity,quality and speed of delivery
Innovation Focus_
Deploy new ways of working (Agile, DevOps etc) on the projects toimprove quality, delivery speed and productivity parameters
Drive value adds and BVMs; showcase them to customer in MRM &QBR to drive growth
Plan for periodic idea campaign at account level and share the topideas with customer during MRM / QBR
Drive and deploy Knowledge Management across the account_
Contribute in internal knowledge sharing initiatives at Wipro bydriving internal training sessions, best practices, learnings, valueadds and BVMs and deploys best