Customer Success Manager - Dubai, United Arab Emirates - CXG
Description
We are growing We are currently looking to hire an experienced
Customer Success Manager for our office in
Dubai where you will be based.
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries.
We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life.We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.
What you will be doing:
You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders.
Your daily tasks will involve:
- Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
Maintaining and nurturing your client portfolio by offering white glove service and added value.
- Collaborating with members of our international teams to
design methodologies, develop new solutions and offer expert advice to our clients
-
Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
- **Project Management
- proposal, execution, and delivery of projects.**:
- Delivering insightful and engaging
face-to-face presentations to C-level executives.
Requirements:
What you will bring along:
This role requires a
passion about the luxury industry and customer experience. It also requires strong organization skills as well as
past experience in a client-facing role.
You should also have the below:
- Bachelor's/ Master's Degree in Administration, Business, Management or related field.
- Previous work experience in a
management position preferably in
luxury
retail and/ or in a clientfacing role in the luxury industry
- Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
Fluent in written and spoken English
Arabic preferred:
- Analytical aptitude
- Leadership skills (externally ability to lead a meeting and internally ability to take lead on a project).
- Consulting skills
- Excellent interpersonal skills.
- Time management
If you have what we are looking for, please make sure to attach your updated Resume with your contact details.
Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.
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