Reservation Agent - Dubai, United Arab Emirates - Emessa Travel and Tourism

Description

• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers' desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Upselling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

• At least 3 years work experience, preferably in the Hospitality or Travel industries.
• Based in Dubai, United Arab Emirates
• Customerservice experience.
• Excellent written and verbal communication skills.
• Multitasking and timemanagement skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office.