CRM Executive - Dubai, United Arab Emirates - Silverleaf Real Estate
1 week ago
Description
Job Overview:
As a Customer Relationship Management (CRM) Specialist, you will be responsible for managing and optimizing our company's CRM system to enhance customer interactions, improve efficiency, and drive business growth.
Responsibilities:
-
CRM System Management:
- Administer and maintain the CRM system, including user access, data integrity, and system updates.
- Customize CRM features, workflows, and automation to align with business requirements.
Data Analysis and Reporting:
- Analyze customer data, trends, and behavior to identify insights and opportunities for improvement.
- Generate and present reports on key CRM metrics, such as customer acquisition, retention rates, and sales performance.
Customer Segmentation and Targeting:
- Segment customer data based on demographics, behaviors, and preferences to tailor marketing and sales strategies.
- Develop targeted campaigns and communications to engage customers and drive conversions.
Campaign Management:
- Plan, execute, and track multichannel marketing campaigns using the CRM system.
- Monitor campaign performance, analyze results, and make recommendations for optimization.
Customer Support and Training:
- Provide support and training to CRM users across departments to ensure effective utilization of the system.
- Address user inquiries, troubleshoot issues, and offer guidance on best practices for CRM usage.
Integration and Collaboration:
- Collaborate with IT and other teams to integrate CRM with other business systems and tools.
- Work closely with sales, marketing, and customer service teams to align CRM strategies with business objectives.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in CRM administration, data analysis, and campaign management.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics) and data visualization tools.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and collaboration skills to work effectively across teams.
- Attention to detail, organizational skills, and a customercentric mindset.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and training in CRM technologies.
- Collaborative work environment focused on innovation and continuous improvement.
- Impactful role in driving customer engagement and business growth through CRM strategies.
Pay:
AED3, AED4,000.00 per month
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