Lead Server - Dubai - United Arab Emirates - AccorHotel

    AccorHotel
    AccorHotel Dubai - United Arab Emirates

    13 hours ago

    Description

    Company Description

    SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

    Job Description

    We are seeking an experienced and dynamic **Lead Server** to join our hospitality team in Dubai, United Arab Emirates. Under the guidance of the Restaurant Manager, you will supervise our front-of-house service team, ensuring the delivery of exceptional guest experiences and smooth daily operations. As a Lead Server, you will lead by example, maintain our brand standards, and foster a positive, inclusive team environment where hospitality excellence is the standard. This role offers the opportunity to make a meaningful impact on both guest satisfaction and team development while collaborating seamlessly across all departments.

    • Lead and supervise the front-of-house service team to consistently deliver exceptional guest service and ensure smooth daily restaurant operations
    • Maintain the highest standards of hospitality and ensure all team members adhere to brand and restaurant service standards
    • Oversee staff scheduling, training, and performance management to develop a skilled, motivated, and cohesive team
    • Mentor and coach servers in professionalism, teamwork, and the delivery of consistent, high-quality service
    • Collaborate closely with kitchen and management teams to coordinate service flow and resolve guest issues promptly and effectively
    • Monitor and analyze guest feedback related to dining service, implementing strategies for continuous improvement
    • Support revenue management initiatives by maximizing table turnover and effectively upselling menu and beverage items
    • Ensure full compliance with health, safety, and restaurant policies and procedures at all times
    • Foster team engagement and growth through ongoing training, coaching, and transparent communication
    • Maintain accurate daily reports, service logs, and documentation to support operational excellence
    • Demonstrate cultural awareness and inclusivity, creating a welcoming environment for diverse guests and team members
    • Perform additional duties as assigned by the Restaurant Manager to support operational needs and exceptional guest service

    Qualifications

    **Required Qualifications:**

    • Minimum 2-3 years of professional server experience in a restaurant or hospitality setting
    • Proven leadership or supervisory experience in a front-of-house environment
    • Strong knowledge of restaurant operations, service standards, and guest experience management
    • Excellent communication and interpersonal skills with the ability to lead, motivate, and support team members
    • Proficiency with point-of-sale (POS) systems and restaurant management software
    • Demonstrated ability to multitask, prioritize, and remain organized in a fast-paced environment
    • Strong problem-solving and conflict resolution skills with a customer-focused mindset
    • Knowledge of food safety and health and safety compliance standards
    • Physical stamina and ability to work flexible hours, including evenings, weekends, and holidays
    • High school diploma or equivalent
    • Ability to work effectively in a multicultural environment and demonstrate cultural awareness

    **Preferred Qualifications:**

    • Experience in fine dining, upscale, or high-volume restaurant establishments
    • Food safety certification or ServSafe certification
    • Hospitality management or leadership certification
    • Knowledge of beverage service and wine pairing basics
    • Experience with inventory management and cost control
    • Bilingual capabilities (English and Arabic preferred for Dubai location)
    • Previous experience training and developing hospitality staff
    • Familiarity with guest management systems and reservation platforms
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