Technical Support Consultant - Dubai, United Arab Emirates - Comarch

Comarch
Comarch
Verified Company
Dubai, United Arab Emirates

2 months ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Working as a technical support consultant, you will support projects on the border of IT and business. We are looking for communicative people, ready to learn and not afraid of challenges. An analytical mind and the ability to draw key conclusions will also be an asset.


CANDIDATE PROFILE

  • Higher education (Telecommunication, IT)
  • Ability to analyze and diagnose technical problems
  • Very good knowledge of English
  • Knowledge of Linux and SQL is welcome
  • Good knowledge of various telecommunications technology domains: RAN, TPT, FA, MFC

YOUR RESPONSIBILITIES

  • Support for the client in the use of the Comarch OSS system implemented in the area of various technological domains
  • Cooperation with the first line of support carried out by the client's representative
  • Cooperation with support provided by Comarch
  • Verifying, diagnosing and coordinating the resolution of reported incidents by the client
  • Responding to events detected by automatic monitoring of maintained projects
  • Maintaining implementation and design documentation
  • Testing delivered fixes
  • Working in the client's office
  • Cooperation with the JIRA system ext. and the customer's HPSM ticketing system

FOR YOU

  • Individual training plan, a wide range of internal training, possibility to participate in conferences and external training
  • Access to professional technical literature
  • Opportunity to participate in actions and events promoting an active lifestyle
  • Friendly working atmosphere in wellcoordinated teams, which we take care of, among others, by: through participation in integration events or joint initiatives for local communities
  • Interesting tasks related to the latest technologies and IT solutions
  • Opportunity to learn from the best
  • Comarch employs many specialists

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