E-commerce Coordinator - Dubai, United Arab Emirates - Millennial Fashion Group

Description

• Place orders for production purposes based on preset priority list and follow up on the production status to ensure timely readiness of goods
• Communicate projected delivery dates to clients in coordination with logistics, production and international sales
• Track and monitor orders status (production, logistics, etc.) & prepare and update tracking reports to e shared with the team
• Follow up with the accounting department on the client's payment status

• Handle clients inquiries and attend to their complaints, handle them swiftly and professionally and escalate as and when needed
• Handle and process all orders/requests/returns coming from our estore and our partnered etailors.
• Provide solutions and satisfactory customer service to the clients.
• Ensure stock accuracy on our estore and on our partners estores, and update them on daily basis.
• Coordinate with the other deps on delivery, stock availability and production.
• Provide a weekly report related to products performance, suggested solutions to enhance sales and conversions.
• Audit our estore functionality and performance on daily basis from landing page to checkout and payment.
• Audit our partnered etailors' stores on weekly basis to ensure that our products are all live.
• To attend all training provided by our partnered etailors (Farfetch connect)
• Handle the visual merchandise on our estore.
• Work closely with the warehouse coordinator on orders and returns processes on daily basis.
• Arrange for product creation (product details, images etc.) on our estore and our partnered etailors.
• Arrange for product shoots on seasonal basis with our partnered etailors
• Monthly accounts' and clients' statements reconciliation with the accounting dep.

• Dubai: Reliably commute or planning to relocate before starting work (required)