Assistant Venue Manager - Dubai, United Arab Emirates - The First Group

    The First Group
    The First Group Dubai, United Arab Emirates

    1 week ago

    Description



    Overview



    About TRYP by Wyndham Dubai:
    Situated in Barsha Heights, TRYP by Wyndham Dubai is a vibrant urban retreat, with 650 rooms ranging from studios to premium suites. The hotel features a variety of amenities, including a gym, spa, co-working spaces, and multiple dining options, catering to both business and leisure travellers. Guests can also enjoy exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah, offering both dining and beachside relaxation, blending city convenience with a tranquil retreat.

    About The First Group Hospitality
    The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
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    Job Description



  • To assist in providing the highest level of service in the restaurant / outlet in order to meet and exceed our guest expectations, financial targets and colleagues satisfaction.
  • To ensure that grooming standards are being met and maintained, demonstrating a professional image for our guests
  • To attend all meetings required according to meetings scheduled.
  • To monitor the Total Training Concept and employee development in order to promote a climate of enthusiasm and encouragement.
  • To report and follow up all maintenance defaults effecting efficient and professional delivery of service.
  • To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.
  • To communicate with kitchen chef regarding menu of the day, specials, surprises in order to share this information in the pre-service briefing.
  • To ensure that mise en place positioning is completed accurately and monitored to ensure that appropriate stocks are available.
  • To prepare table plans according to reservations and to ensure that tables are constantly cleared and reset according to the reservation plan.
  • To meet and greet guests in a professional and efficient manner.
  • To take guest food and beverage requirements, ensuring efficiency and accuracy in service delivery.
  • To prepare and present accurate bills.
  • To wish "farewell" to guests, ensuring guest satisfaction has been reached and to encourage repeat customer.
  • To prepare the rosters on a weekly basis.
  • To complete attendance records for payroll purposes.
  • To conduct departmental orientation for all new team members.
  • To carry out annual appraisals on all team members.
  • To liaise with the Training Dept on departmental training needs.
  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
  • Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
  • Ensure the administration of the 3-month/6-month review process along with the outlet Manager and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
  • Ensure all the outlet par level are set and followed.
  • Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed along with the bar in-charge/outlet Manager.
  • Ensure the beverage cost are according to the budget/forecast.



    • Desired Skill & Expertise

    • A minimum of 2+ years of experience in a similar role.
    • Can complete simultaneous tasks to the deadline in a high-pressure environment, with the ability to prioritize tasks effectively .
    • A flexible, supportive and positive team player.


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