Server Admin L2/3 - Dubai - Aeserver

    Aeserver
    Aeserver Dubai

    3 days ago

    Description

    Job Description:
    Account Manager – Web Hosting Company


    Working Hours:
    Sun-Thu 9am-6pm.

    Probation period: 6 months


    Duties and Responsibilities:

    • The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
    • Responsible for the daily operations of the technical support helpdesk (ticket system)
    • Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
    • Manage customers' accounts through the internal web system (WHMCS)
    • Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
    • Have the knowledge and understanding of how Linux/Windows web servers are run
    • Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them
    • Understand basic SSH commands & RDP tools
    • Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)
    • Ability to security harden, tweak and analyze server issues
    • Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues
    • Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards
    • Ability to setup shared, VPS, Cloud and dedicated hosting packages
    • Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc
    • Understanding of common software such as Wordpress, Joomla, email marketing, etc
    • Be responsible for the full technical operations of all servers and systems in the company
    • Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.
    • Consult & suggest to the management on new tools, software and hardware available in the market.

    Knowledge, Skills and Abilities required:

    • Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file
    • Superior knowledge of CentOS, Ubunto, Windows, etc
    • Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc
    • Cloud experience to setup, load balance, geo balance, failover setup, etc
    • Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.
    • Experience working in a web hosting company
    • Strong interpersonal and communication skills.
    • Strong analytical and problem solving skills under pressure.
    • Knowledge of customer service standards and procedures.
    • Ability to create, compose, and edit written materials – technical knowledge base for customers.
    • Strong English (both spoken and written). Arabic and other languages are a bonus.

    Bonus/Extra Skills:

    • Graphic Design skills
    • A minimum of 1 years in ecommerce, website design, basic programming
    • Experience in php, html5, mysql, asp, .net and mssql
    • Prior experience in IT customer support, hosting companies.
    • Entrepreneur spirit

    Note:
    Training will be provided during the first month

    What do you get in Return:

    • Work in one of the largest and fastest growing web hosting and domain registrar company in UAE – started as a startup by passionate entrepreneurs who run the business on daily basis
    • Be a part of a reputable and respected, award winning web hosting/domain registrar in the region
    • Participate with the management in trade shows, exhibitions and travel (Europe, USA)
    • Unique freedom to work anytime, from any location and wear shorts and flip flops to work
    • Serve some of the largest customers in the UAE from government, realestate and high profile businesses
    • Become a share/equity holder in the company if you bring your ideas/business, etc
    • No formal employer/employee relationship – we are all friends sharing the same passion
    • Market based salary package with frequent bonuses
    • High growth rate if you prove yourself within 12 years
    • UAE Residence Visa
    • 1 Month yearly holiday
    • Annual Return ticket to home
    • Health Card
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