Infrastructure Technical Manager - Dubai - Intertec Softwares

    Intertec Softwares
    Intertec Softwares Dubai

    4 days ago

    Description

    Experience: 20+ years (including 5–7 years in infrastructure leadership roles within large-scale enterprise environments)

    Role Overview

    We are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute, storage, network, and backup domains combined with strong leadership to drive service excellence, lead multi-tier technical teams, and ensure compliance in complex, mission-critical environments.

    Key Responsibilities

    1. Infrastructure & Technical Operations

    • Lead end-to-end infrastructure operations across:
    • Data Centers and Hyper-Converged Infrastructure (HCI)
    • VMware Virtualization Suite
    • Enterprise Backup and Storage platforms
    • Active Directory and Email Infrastructure
    • Infrastructure tools, Monitoring, Patch Management, and Compliance Tools
    • Manage hardware/software lifecycle and refresh activities across compute, storage, and OS layers.
    • Ensure accurate capacity forecasting and performance optimization.

    2. Network Infrastructure & Core Services

    • Provide technical depth in enterprise networking:
    • Routing & Switching, Campus & Data Center Networking
    • Ensure availability, scalability, and health across all interdependent infrastructure components.

    3. Governance, Compliance & Major Incidents

    • Ensure full adherence to contractual SLAs and KPIs.
    • Act as Major Incident Manager (MIM) for P1/P2 incidents, driving swift recovery and stakeholder communication.
    • Own technical governance: chair reviews, track SIPs, and drive continuous improvement.
    • Lead RCA, Problem Management, and IT Risk closure, ensuring permanent fixes and documentation.

    4. Infrastructure Planning & DR Readiness

    • Design and manage the Annual Infrastructure Calendar, including:
    • Upgrades, lifecycle events, patching windows, and downtime planning
    • DR drills, BCP testing, and compliance audits
    • Execute infrastructure modernization and technology refresh programs.

    5. Technical Leadership & Team Development

    • Lead and mentor multi-tier technical teams (L1, L2, L3, SMEs).
    • Provide deep domain-level technical consultation and escalation support.
    • Develop and track skill development, cross-skilling, and succession planning roadmaps.
    • Maintain team performance and stability in a 24x7 support environment.

    6. Customer & Stakeholder Engagement

    • Act as the technical owner and SPOC for all infrastructure operations.
    • Lead strategic discussions on infrastructure risks, roadmaps, and improvements.
    • Translate complex technical insights into actionable business impact for stakeholders.

    7. Required Skills and Qualifications

    7.1 Core Technical Expertise

    • Data Center & HCI Operations
    • Virtualization (VMware) Management
    • Enterprise Backup and Storage Management
    • Windows & Linux Administration
    • Active Directory & Email Infrastructure
    • Monitoring, Patch, and Compliance Controls
    • Enterprise Network Infrastructure
    • Lifecycle Management (EOL/EOS)
    • Capacity Management
    • Disaster Recovery Design, Execution & Audit Readiness

    7.2 Leadership & Delivery

    • 20+ years of infrastructure experience
    • 5–7 years in senior infrastructure management roles (Technical)
    • Strong grasp of ITIL-based service governance, SLAs, KPIs, and process discipline
    • Demonstrated success operating in high-pressure, enterprise-grade 24x7 environments
    • Excellent leadership, presentation, and customer-facing communication

    7.3 Preferred

    • Experience in GCC/UAE enterprise environments is highly advantageous
    • Familiarity with regulated, government, or high-availability sectors

    7.4 Desirable Certifications

    • ITIL v4 Foundation or higher
    • Infrastructure/Network Certifications (e.g., MCSE, RHCE, CCNP)
    • Exposure to Backup, DR, and HCI tools (technology-agnostic)
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