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- Ensure the registration of all repair order on IRIS system
- Check the client eligibility to FOC programs
- Identify and check spare part availability on the system
- Handle with admin team the boutique stock repair and sticker maintenance
- Organize the transfer to the relevant repair
- Follow-up with on the repair lead-time with the relevant team
- Organize the repair delivery via FedEx and manage remote payment
- Ensure Quality Check upon repair reception
- Coordinate with other boutiques regarding estimate approval or repair collection
- Process product exchange related to after-sales
- Support the SA team on CS policies/procedure/ repair feasibility
- Support the SA team on the floor when required
(CS clients) - Brief boutique teams on CS updates (new projects, services, activations...)
- Support Dubai Mall CS Team (repair delivery, collection call, lead-time update...)
- Ensure coordination with Call Center on CS topics
- Be proficient in Cartier operation systems (Wise,
NSI/IRIS, Kering portal...) - Ensure smooth and clear communication with all the stakeholders
- RCS RELATIONSHIP MANAGEMENT:
- Build and ensure strong relationship with RCS workshop technician and Operation platform regarding the repair quality, lead delay and Cartier rules and policies
- Be part of the monthly meeting with workshop technician to align on repair performance and new services (lead time, quality check, CS program, personalization...)
- Excellent verbal and written communication skills
- Strong interpersonal skills; empathy, confidence, patience, team-player
- Ability to prioritize in a high traffic environment and work under pressure
- Strong solution-driver, client-focused
- Reliable and flexible
- Accurate, organized and efficient
- Good knowledge of MS Office and after-sales system
Client Service Admin - Dubai, United Arab Emirates - Cartier
Description
MAIN PURPOSE
As Client Service Admin, you will be an ambassador of excellence in Service & Operation, managing all the Client Service Administration activity. The CS Admin must demonstrate a high level of experience and practical application of the Brand policies and procedures, adopting a solution-oriented mindset.
KEY RESPONSIBILITIES :
YOUR PROFILE: