Sales and Customer Service - Abu Dhabi, United Arab Emirates - Enhance Fitness LLC
Description
Who is Enhance?
Enhance Fitness is a technology company that launched in the UAE over four years ago and has since revolutionized the fitness industry and expanded in KSA as Enhance Al Arabia. We offer top certified trainers on demand via our app at customers' convenience. Be it their own home, a park or even our partner gyms, clients can access a PT session anywhere anytime. But the benefits don't end there, we are comparably the most competitively priced sessions in the market and our offering continues to expand from general fitness to yoga to swimming and so much more.
Our team has grown from our founder to over 140 strong in under four years, and we continue to expand our operations in the UAE and KSA.
The rewards will be great, as part of a fast-growing tech & fitness sector you will be exposed to the latest innovations in fitness and will have the room to grow the brand with us and be part of the team that started the fitness revolution in the region and beyond.
Description:
Reporting to the Sales Manager, the Sales & Customer Support executive will be responsible for ensuring monthly sales targets are achieved for their branch. They will do so by implementing sales strategies and working closely with the manager to develop ideas to drive sales.
In addition to new clients, the executive will need to manage and retain existing clients ensuring timely renewals of packages, up-selling and overall client satisfaction with the services. The Sales & Customer Support executive will ensure that they reflect the company's technology driven ethos and present the strive to provide the best customer service experience to consumers.
Responsibilities:
Achieve and exceed monthly sales targets for both new and existing clients.
Upsell and renew packages for existing clients in a timely manner to maintain client retention.
Performing all basic system transactions pertaining to manual billing.
Developing and maintaining relationships with current clients on a name-to-name basis.
Notifying the Manager of any clients' complaints or grievances and assisting in
appropriate response.
Being knowledgeable of all products and programs and building value.
Being responsive to member feedback and complaints and working towards timely resolution.
Consistently looking for opportunities to gain new clients and elevate service levels.
Actively build a network of contacts through referrals.
Prepare daily, weekly and monthly reports.
Work closely with Team Leader to identify trainers with gaps in schedules and match them with new client prospects.
Bachelor's Degree in Business, Marketing, Sales or equivalent experience.
Previous experience in sales (specifically within Fitness, F&B, Hotel Services or other
Consumer Service industries is a plus)
Based in Abu Dhabi
Fluent Arabic and English written and spoken is a must
Two years Sales Experience in B2C (preferably in KSA)
Salesforce knowledge is a plus
Excellent interpersonal skills
Excellent communication skills
A positive, confident and determined approach
Resilience and the ability to cope with rejection
A high degree of self-motivation and ambition
The skills to work both independently and as part of a team
Package and Benefits:
Insurance, Visa, flight ticket every 2 years of service
Full On-Boarding and Training
Internal growth opportunities
Free individual mental health coaching.
Laptop, phone and sim card provided.
Uniforms provided
Nutritionist support
Language:
- Arabic (preferred)
- English (preferred)
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