Call Center Agent - Dubai, United Arab Emirates - FAST FIXER BUILDING MAINTENANCE LLC

FAST FIXER BUILDING MAINTENANCE LLC
FAST FIXER BUILDING MAINTENANCE LLC
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Call Center Agent Job Responsibilities and Duties:

  • Answer incoming calls
  • Management and resolve customer complaints
  • Sell products and place customer orders in the POS system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Upsell products through company website
  • Complete call logs and reports
  • Respond to customer inquiries.
  • Generate customer interest in the services or products offered by the company.
  • Provide personalized customer service by responding to the needs of the customers.
  • Ensure feedback from the customer to further improve the customer services.
  • Manage and update customer databases with the status of each customer.
  • Coordinate with the dispatch team to send products or provide services on time to customers.
  • Provide customers with brochures and information packages on products or services.
  • Build customer loyalty by followup of customer calls.
  • Evaluate problems of the customers and provide logical lasting solutions.
  • Manage filing, mailing, correspondence and other management tasks
  • Other duties as assigned
  • Total needed Four Call Center agents with Experience in restaurants/hotels or food & beverage sector ( Male/Female)

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)
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