Accounts Executive - Dubai, United Arab Emirates - BADEN BPO & SOFTWARE LLC

BADEN BPO & SOFTWARE LLC

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

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Description

Accounts Executive
Account Executive, you will be responsible for acting as a primary point of contact for escalated Customer Service matters. You will also be responsible for managing the client accounts and offering them resolutions while providing excellent customer service.

Responsibilities:

Handling inbound and outbound calls needing resolution on escalated matters.
Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments.
Working with other departments to ensure service implementations are applied to client accounts as needed.
Meeting retention targets, and engaging in upselling and crossselling
Gaining an indepth knowledge of the business, the market and the products/services offered and presenting this to clients in a way they understand.

Qualifications:

Strong communication skills including both speaking and writing
The ability to negotiate and collaborate effectively
A persuasive manner
Strong organizational and timemanagement skills
Selfmotivated and the drive to pursue targets
Resilience and the ability to stay calm when under pressure
The ability to think analytically and solve problems particularly when thinking about what would be best to offer a client and in what manner to do so.

Compensation:
Monthly Salary Base (AED 5,000) + incentives/bonuses

Contract length: 24 Months

Job Types:
Full-time, Contract, Permanent

Salary:
AED 5, incentives/bonuses

Pay:
AED5,000.00 per month

Ability to commute/relocate: