Housekeeping Supervisor - Dubai, United Arab Emirates - Emirates Grand Hospitality

Emirates Grand Hospitality

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

POSITION TITLE:
HOUSEKEEPING SUPERVISOR

Summary Description:

Responsible for coordinating the activities of all subordinate housekeeping hosts for ensuring cleanliness, maintenance, orderliness and beautification of all guest and public areas.

A)
Responsibilities and Duties:

Directs and controls all subordinate Housekeeping Attendants to ensure that all daytoday operational matters are handled on time and guest expectations are met.
To lead and supervise the daytoday operation of the department to ensure service standards are followed
To handle Guest concerns and react quickly, logging and notifying the proper areas
To actively participate in daily briefing, daily warm up and department meetings
To ensure Room Attendants are informed daily about priorities in their section
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
Investigates complaints regarding housekeeping service and equipment and takes corrective action.
Assigns areas for cleaning as per schedules and monitors the cleaning process.
Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
Reports engineering failures and breakdowns and follows up on repair schedules.
Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.
Oversees the condition of plants both within and outside the rooms and reports any problems to immediate supervisor.
Oversees the minibar operation ensuring bars are restocked in a timely and efficient manner.
To attend to any ad hoc guest requests ensuring that they are properly attended to.
To oversee the turndown process ensuring specially requested times are adhered to.
Executes departmental administration filling in forms and checklists as required on time.
Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors.
Ensures subordinate hosts are properly logging guest requests for room customizations are being properly and consistently acted upon to ensure complete guest satisfaction.
Handles customer complaints if possible, or reports them to supervisors and ensures service recoveries, if necessary, are properly completed.
Coaches, counsels, disciplines and develops subordinate hosts.
Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
Coordinates work activities among departments.
Conducts orientation training and inservice training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
Inventories stock to ensure adequate supplies.
Evaluates records to forecast department personnel requirements
Makes recommendations to improve service and ensure more efficient operation
Prepares reports concerning room occupancy, payroll, and department expenses
Performs cleaning duties in cases of emergency or staff shortage.
Examines building to determine need for repairs or replacement of furniture or equipment, and makes report for Housekeeping Manager
Attends staff meetings to discuss company policies and patrons' complaints
Issues supplies and equipment to workers
Establishes standards and procedures for work of housekeeping staff
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports.

Additional duties and responsibilities:

Ensure integrity and confidentiality of information at all times.
To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Immediate Manager or the Management.
Changes in business may require alterations to this Job Description.

Care of Equipment

Ensures maintenance and careful handling of equipment used.
Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.

Training and Employee's Activities

Attends scheduled trainings.
Participates actively in companyinitiated employee activities.

Grooming and Hygiene

Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.

Attendance

Adheres to the set procedures for attendance and timekeeping.

Company Policies and Procedures

Adheres to the provisions outlined in the Employee's Handbook, Disciplinary Code, and Rules & Regulations.

Environmental Awareness

Reduces waste of supplies and materials by reusing or selling.
Recycles, when possible.
Conserves water and energy by adhering to environmental / energy conservation checklist appropriate for the surrounding area.
Maintains clean surroundings.
Participates in activities concerning the protection of the environment.

B)
Legal Responsibilities
To ensure