Learning & Development Manager - Dubai, United Arab Emirates - PALAZZO VERSACE HOTEL L.L.C

Description

JOB SUMMARY

·To identify training, educational and development needs within the hotel.

·To develop, implement and supervise a comprehensive training, education and development program.

·To consult with and advise Management and Supervisors to coordinate the various phases of the policies, practices and regulations.

·To develop, implement and evaluate the annual training business plan to improve effectiveness and practicability.

·To ensure that training requirements set by Palazzo Versace are adhered and implemented.

·To formulate and recommend policies, regulations and practices.

·To ensure that each hotel employee receives a minimum of training hours per month as per budget and requirement.

·To administer a system of employee training records.

·To assist in the coordination of transfers and promotions within the hotel addressing any training and development needs identified so that employees in new positions are prepared for their new responsibilities.

·To establish and maintain contact with external education and development providers, regional and international hotel and business schools, colleagues in competing hotels and other related industries to be able to provide the hotel with the best available resources.

·To invest in self-development and keep up-to-date with new technology and training systems and philosophies, making appropriate recommendations for changes.

·To identify training, educational and development needs within the hotel.

·To develop, implement and supervise a comprehensive training, education and development program.

·To consult with and advise Management and Supervisors to coordinate the various phases of the policies, practices and regulations.

·To develop, implement and evaluate the annual training business plan to improve effectiveness and practicability.

·To ensure that training requirements set by Palazzo Versace are adhered and implemented.

·To formulate and recommend policies, regulations and practices.

·To ensure that each hotel employee receives a minimum of training hours per month as per budget and requirement.

·To administer a system of employee training records.

·To assist in the coordination of transfers and promotions within the hotel addressing any training and development needs identified so that employees in new positions are prepared for their new responsibilities.

·To establish and maintain contact with external education and development providers, regional and international hotel and business schools, colleagues in competing hotels and other related industries to be able to provide the hotel with the best available resources.

·To invest in self-development and keep up-to-date with new technology and training systems and philosophies, making appropriate recommendations for changes.

·To ensure that a fixed Quality Committee meeting is held on a monthly basis and TTT is attended.

·To ensure that all Palazzo Versace and Hotel Standards are communicated, implemented and executed.

·To ensure that Quality Assurance results are above 90%.

DESIGN, ADMINISTRATION, ANALYSIS AND CONTINUOUS IMPROVEMENT OF:

·Internal surveys for individual guests, meeting planners and catering clients.

·Mystery Shopper process, assessments and audits.

·Defect Database and integration with Guest Response software/website.

LEADERSHIP, EXECUTION AND RELATIONSHIPS:

·Work cohesively with Hotel Manager and General Manager and Executive Committee members as well as members of various hotel divisions and departments as part of a team.

·Liaising with clients, managers, and staff to ensure the execution of corrective action and compliance with customers' specifications. Direct performance of staff and follow-up with corrections where needed.

·Liaise with managers and staff throughout the hotel to ensure that the Quality Assurance system is functioning properly. Where appropriate, advise on changes and their implementation and provide training, tools and techniques to enable others to achieve quality.

·Promote positive work relationships with all departments.

·Focus on details, be well organized and follow up.

·Be a clear thinker, analyze and resolve problems exercising good judgment.

·Work without direct supervision.

·Analyze statistical data and reduce defects.

·Bring together staff of different disciplines and drive the group to plan, formulate and agree comprehensive quality procedures

·Influence reluctant staff to change their way of working to incorporate quality methods.

·Provide training to all levels of staff as relates to quality.

·Plan and implement new initiatives and meet deadlines.

·Satisfactorily communicate in oral and written English, with guests, management, employees and public.

·Prepare and present reports.

CANDIDATE PROFILE

·Master or similar degree from an accredited college or university with major course work in hotel business, public or personnel administration, psychology or any other related field.

·At least 2 years of working experience in a similar role in a luxury five-star hotel environment.

·High task achievement & delivery of training

·Excellent facilitation and presentation skills

·Communication and Listening Skills

·Ability to design Training Programs

·Preferably English plus another European Language

·Aptitude for statistical analysis including the use of statistical software.

·Knowledge of computers and relevant software programs like word, excel, power point, access database, etc.