Client Service Analyst I - Dubai, United Arab Emirates - Global Payments (Beamery)

Global Payments (Beamery)
Global Payments (Beamery)
Verified Company
Dubai, United Arab Emirates

4 weeks ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Description:


Responsibilities:


  • The Senior Support Specialist responsibilities include providing second level support for high impact issues reported by the clients, ensuring efficiency and client satisfaction
  • Lead and serve as a role model for other support specialists while enforcing the company's policies and regulations
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Respond to customer queries promptly and effectively
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and share it with our Product, Sales and Marketing teams

Requirements:

  • BS degree in Information Technology, Computer Science or equivalent
  • Experience as a Senior Support Specialist or similar CS role
  • Knowledge of operating systems, web services, and API
  • Ability to troubleshoot complex software issues.
  • Excellent problemsolving skills and multitasking abilities
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