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Guest Services Officer - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Hotel Chadstone Melbourne MGallery Dubai, United Arab Emirates

3 weeks ago

To be a Heartist of the hotel, in and outside the work place.
To always keep the working area clean and well maintained.
To provide safe working environment using appropriate materials, equipments and supplies.
To properly use the telephone etiquette as per Sofitel standards.
To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
To offer a warm welcome to all guests and ensure that they enjoy their stay.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
To call the supervisor or manager for advice in serious cases or if an approval is required.

Qualifications