Manager-Business Performance - Dubai, United Arab Emirates - DAMAC Properties

Description

• Define Key Performance Indicators for the verticals to measure performance in line with industry benchmarks that covers all levels within the function
• Define Service Level and Reverse Service Levels for all the delivery channels and services.
• Roll out the KPIs and SLAs after necessary approvals.
  
  

• Manage creation of Reports, dashboards to create visibility on KPIs and SLAs
• Automate reports and dashboards to provide real time, efficient and accurate data to key stakeholders
• Display performance dashboards using the monitors for realtime compliance for the towers as well as team members in the department
• Create internal customer performance dashboards for the services delivered and the metrics that support customer functions deliverables
  
  

• Define reporting and review cadence within Finance and Internal Customer Stakeholders
• Finalize Reporting pack and publish the pack to MD and CM offices
• Continue to work technology to develop automated reports, dashboards that highlight performance and exceptions
• Assess performance metrics to arrive analytical insights that support performance improvement, enhancing efficiency and improve customer service
• Report continuously to the Towerleads and the managers on analytical insights of the metrics/measurements to work on the projects to bring efficiency
  
  

• Define and finalize the rewards mechanism that improve productivity, efficiency and customer service at the grass root level of the department
• Roll out the program which continuously measure and give away rewards to the department team members at the defined intervels as well as spot program
• Publish regular reports on rewards outcome to internal stakeholders to create visibility
  
  

• Follow-up with various departments to get required information and supporting information that enables enhanced visibility and reporting
• Support the internal and external audit teams with their requirements for the reporting of the Finance Shared Services function of the business.
  
  

• Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to the assigned team to support their overall development.
• Promote the organization's values and ethics in all activities within the team to support the establishment of a value-driven culture within the organization.
• Manage resourcing, team, performance & leave plan to ensure adequate resources are in place to deliver the services.
  
  

• Provide inputs and implement policies, systems, and procedures for the assigned team so that all relevant procedural/legislative requirements, are fulfilled while delivering a quality, cost-effective service.
• Participate in Fusion implementation, data clean-up & data migration & other BAU projects/initiatives, UATs and change management.
• Review and provide sign-off to process documents.
  
  

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Continuously work with the tower lead & other team leads on improving the processes.
• Enhance and Standardize Performance Reporting of new business and verticals when onboarded in to Finance Shared Services by Business Transition Team