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- Greet and assist passengers with check-in processes.
- Issue boarding passes and baggage tags.
- Check passports, visas, and travel documents for validity.
- Handle and transport passenger baggage.
- Provide assistance to passengers with disabilities or special needs.
- Answer passenger inquiries and provide accurate information.
- Resolve customer complaints or issues in a timely manner.
- Coordinate boarding processes and ensure on-time departures.
- Collaborate with airline and airport staff to ensure efficient operations.
- Maintain cleanliness and orderliness at the passenger service counters.
- High school diploma or equivalent.
- Excellent communication and customer service skills.
- Ability to work under pressure and handle difficult situations.
- Basic knowledge of airport or airline operations.
- Strong organizational skills and attention to detail.
Passenger Service Agent - Sharjah, United Arab Emirates - Client of Talentmate
Description
Job DescriptionA Passenger Service Agent is responsible for assisting passengers during their journey at an airport or train station. They provide customer service, check-in passengers, handle baggage, and coordinate boarding processes.
Passenger Service Agents also assist passengers with special needs, resolve customer complaints, and ensure a smooth and pleasant travel experience.
This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Responsibilities
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality