Reservations Agent - Abu Dhabi, United Arab Emirates - Hawthorn Abu Dhabi
Description
Receives, processes and confirm guest room reservations made by clients on thephone, letter or fax.
- Inputs all reservations into the computer recording all pertinent information.
- Attends to enquiries, complaints and requests regarding reservations.
- Remains up to date with all promotions in and around the hotel.
- Follows established procedures to process all room reservations, rates,
- Maintains established filing systems of all correspondence.
- Collates and prepares reports as required by Revenue Coordinator.
- Informs Revenue Coordinator/Front Office Manager of any special request relevant
- Promotes and maintains good public relations and endeavours to maximize business
- Maintains an accurate room status at all times
- Carries out weekly inventory of current office supplies and prepares requisition accordingly
- Organizes visa request for hotel guest as per hotel policy
- Upsells whenever an opportunity is identified
- Uses guest recognition skills effectively
- Maintains regular and effective liaison between other departments with particular emphasis on Front Office.
Job Types:
Full-time, Permanent
Salary:
From AED1,700.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or willing to relocate with an employerprovided relocation package (required)
Experience:
- Hotel: 2 years (required)
- Interface: 1 year (required)
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