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- Sets and monitors annualcommercial plan goals and salestargets.
- Provides leadership in entrepreneurialsales activities.
- Ensures departmental policiesand procedures are in place and adheredto.
- Ensures Jumeirah Brand Standards areadhered to.
- Continuously review procedures andprocesses within the department to achieve maximum profit,productivity, and efficiency.
- Continuouslyreview product and branding to ensure we are selling creatively andon brand.
- Always maintains a high standard ofpersonal appearance.
- Liaises with relevantdepartments to ensure all client needs and requests aremet.
- Maintains effective communication, withregular 1-2-1 and team meetings.
- Identifies andbuilds productive relationships with businesspartners.
- Leads the creation of flexiblesolutions to attract new and potentialcustomers.
- Coaches and is a mentor for theSales & Events team.
- Complies with allregional reporting requirements in the saidtimeframe.
- Represents the hotel at Road Shows,Trade shows and management events.
- Determinesand implements the balance of business mix into thehotel.
- Provides on the job and externaltraining for colleagues in the department asrequired.
- Any other duties may reasonably berequested by the management.
- Identifiespartners to drive short & long-term salesstrategies.
- Designs sales strategies toinfluence positively local markettrends.
- Guides, coaches to confidently deliverflexible solutions to client needs.
- Proactivelycreates and leads business-growth & networkingopportunities.
- Develops partner relationshipsto identify and assist in future industrytrends.
- Uses expectations to guide strategicsales plans.
- Develops relationships to gaindeep understanding of business potential for guiding, meeting, andexceeding customer needs.
- Proactively creates& leads business networking to meet strategictargets.
- Ensure that the performance of salescolleagues achieves Services LevelAgreements.
- Ensure the systems within Jumeirahenable the delivery of SLAs.
- Set long andshort-term strategic outputs for customerservice.
- Lead the development of flexiblesolutions which are attractive tocustomers.
- Undertakes all job taskscompetently.
- Identifies and evaluates businesstrends/needs and uses this information to set and reviewdepartmental objectives.
- Ensures clear StandardOperating Procedures are developed, communicated, updated, andimplemented to ensure compliance with ISO andQuality.
- Reviews monthly KPIs and BalancedScore Cards.
- Reviews and processes SalesIncentive Plan.
Head of Sales - Dubai, United Arab Emirates - Jumeirah Hotels and Resorts
