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- Liaising with internal and external clients to build accurate events bookings
- Delivering exceptional service standards in-person, on email and over the phone
- Establishing client requirements to effectively facilitate their needs
- Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
- Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team
- Prepare Banquet Event Orders and Group Instruction Sheets for resort internal and external stakeholders in a timely manner
- Prepare proforma invoices, proposals, contracts for group and event leads
- Accurately manage the inventory of hotel meeting room and ballroom availability
- Manage department's administration needs, including payroll, training calendar, and all other support functions
- Cooperate with other departments in the hotel, particularly Reservations, M&E and the Banqueting Department, to create an exceptional Guest experience and build strong relations
Events Administrator - Ras Al Khaimah, United Arab Emirates - IHG Hotels & Resorts
