Floor Supervisor - Dubai, United Arab Emirates - Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Position:
Floor Supervisor (Housekeeping) (Full time #537329)

Property / Office:
Mandarin Oriental Jumeira, Dubai

Location:
Dubai, United Arab Emirates

To ensure that all areas in the hotel are kept clean, well-maintained and secure for all hotel guests and staff members. To check and inspect the hotel rooms and corridors in order to guarantee highest levels of cleanliness, attention to detail and to follow guest preferences. To train and coach room attendants on SOPs, fire safety and chemical usage in order to ensure a safe working environment and high-quality standards.

Responsibilities:

To carry out any additional duties requested by management, related to hotel operational activities.
Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
Inspect and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
Be aware of any maintenance issues and report them accordingly in REX
Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
Create daily task sheets for room attendants with special projects and traces
Ensure that sign in and out policy is followed
Conduct daily briefings and trainings for room attendants
Monitor stock in pantries and act accordingly if refill is needed
Be aware of linen usage
Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals
Managing and overlook daily operation on assigned floors
Be aware of any OOS/OOO rooms in your respective area
Train, coach and motivate room attendants in order to achieve highest quality standards
Be customer focused
Always help the guests and anticipate their needs in advance
Recognise preferences and communicate them accordingly
Fulfil guest' needs or communicate them to the concerned department
Follow all MOQA, LQE, LQA, Forbes, FLHSS&E standards at all times
Respond to guest questions professionally, timely and with a smile
Handle guest complaints in a polite and professional manner
Take ownership of any guest complaints and follow up on the service recovery
Meet with guests in order to meet their expectations and to gather preferences
Provide guest assistance, direction and information as requested
Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays
Wellgroomed and articulate, professional appearance
Guide and help colleagues to grow and develop themselves
Teach and train staff on SOPs, safety and security and chemical usage
Ensure that all reports, task sheets, etc., are filed accordingly