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    Owner Relations Agent - Dubai, United Arab Emirates - Precision Hire Solution

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    Description

    Deluxe Holiday Homesis Dubais leading vacation rental management firmboasting a comprehensive suite of services that spans acrossvacation rentals property management real estate brokerage andmore. With a commitment to innovation professionalism andexcellence we manage over 680 properties and employ a dedicatedteam of over 240professionals.

    About theRole:
    As a Owner Relations Agent at DeluxeHoliday Homes you will be responsible for maintaining positiverelationships with property owners ensuring their needs are met andcoordinating communication between owners and ourteam.


    Responsibilities:

    • Address awide range of inquiries from property owners covering financialmatters utility services expenses payouts banking procedureslistings portal functionality pricing structures availabilityproperty inventory and access card management.
    • Provide owners with thorough and precise information ensuringclarity and accuracy in responses.
    • Handleinquiries and concerns promptly and courteously via phone calls andmessaging platforms.
    • Respond to owner queriesvia email in a timely manner maintaining a professional tone andaddressing all aspects of their inquiries.
    • Logunresolved queries generate tickets and ensure timely followup toensure all owner concerns are addressedefficiently.
    • Gather pertinent information frompotential property owners facilitating the acquisitionprocess.
    • Utilize platforms like HubSpot torecord and manage deals and relevant informationeffectively.
    • Coordinate with variousdepartments to fulfill owner requests collaborating closely withmaintenance housekeeping reservations inventory operations andother relevant teams to resolve issuespromptly.
    • Manage the escalation process forunresolved issues ensuring a swift and satisfactoryresolution.
    • Generate detailed reportssummarizing owner interactions and issue resolutions providinginsights for continuous improvement.
    • Adapt toevolving responsibilities as required by the role andorganizational needs remaining flexible and proactive in addressingchallenges.
    • Fulfill any additional dutiesassigned by management contributing to the overall efficiency andeffectiveness of owner relationsoperations.


    Benefits

    • Competitive salary Package;
    • Medical InsurancePlan;
    • Air TicketAllowance;
    • Comprehensive training andsupport;
    • A dynamic and supportive workingenvironment;
    • A great workingenvironment;


    Requirement:

    • Bachelordegree or related field of study
    • Excellentcommunication skills both verbal and written.
    • Strong customer service orientation with the ability to handleinquiries professionally.
    • Proficiency in usingCRM software like HubSpot or similarplatforms.
    • Ability to multitask prioritize andwork under pressure.
    • Collaborative attitudeand willingness to work with crossfunctionalteams.
    • Attention to detail and problemsolvingskills.
    • Previous experience in a similar roleor industry isadvantageous.

    If youre passionate about fostering strong owner relations and areinterested in joining our team at Deluxe Holiday Homes we inviteyou to apply and embark on this journeytogether

    This job has been sourced from anexternal job board.
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