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- Gathercustomer feedback through surveys, interviews, and otherchannels.
- Analyze feedback to identify trendsand areas for improvement in our products orservices.
- Establishkey performance indicators (KPIs) to measure customer success andsatisfaction.
- Provide regular reports tomanagement on customer success metrics andinitiatives.
- Bachelor'sdegree in Business, Marketing, or a relatedfield.
- Proven experience in customer success,account management, or a similarrole.
- Excellent communication and interpersonalskills.
- Strong problem-solving and strategicthinking abilities.
- Ability to build rapportand trust with clients.
- Familiarity withcustomer success tools and CRMsystems.
Customer Success Manager - Dubai, United Arab Emirates - CryptoNewsZ
Description
Customer Feedback andAnalysis:
Metrics andReporting:
Qualifications: