Merchant Relationship Executive - Dubai
2 days ago
Job description
Responsibilities:
Sales
Develop a business account relationship to maintain preference of card acceptance at all times.
Conduct sales presentation to potential SE and to ensure maximum awareness of card acceptance.
Reports on monthly basis sales achievements against assigned targets and competitive activity.
Develop and maintain relationship with key contacts
Signing
Sign potential service establishments as per the prospect data base guidelines. Also ensure that all signings are based on sales alignment guidelines that will generate the required minimum DBV to determine profitability of accounts.
Ensure servicing calls are carried on regular basis through a systematic plan based on geographical area split that will result on reduction of unbiased acceptance and the maintenance of sales materials as well as point of sales visibility at all times.
Ensure SE staffs are educated on card acceptance procedure and fraud prevention during set-up and servicing calls to maximize card usage and prevent chargeback.
Review in-active SEs on regular basis based on a structured plan and submit findings to manager, sales development with his recommendation of canceling or re-selling for final decision
Representative Office
Maintain a good relationship with management and staff of Representative offices
Business Development
Identify, develop, and implement (together with manger, sales development, and marketing staff) SE support programmed to improve card acceptance and generate additional business turnover.
Resell existing SEs on AMEX benefits in order to avoid SE cancellation
Analyze and track performance results against assigned goals to make appropriate business action plan
Required Skills
Good presentation skills
Good people management skills
Excellent interpersonal skills
Professional sales skills
Excellent TRS product knowledge for use in card promotion and sales presentation
Overall knowledge of American Express structure
Detailed knowledge of geographical area and potential key businesses within it
Knowledge of competitive activity
Working knowledge of online system
Constructive problem-solving skills
Persuasive skills in anticipating customer needs and to overcome any negative situation.
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