Multi Property Sales Manager - Abu Dhabi, United Arab Emirates - Talent Pal

Description

Job Number
Job Category Sales & Marketing
Location The St. Regis SaadiyatIsland Resort Abu Dhabi Saadiyat Island Abu Dhabi United ArabEmirates United Arab Emirates VIEW ON MAP
Schedule FullTime
LocatedRemotely N
Relocation N
Position Type Management

JOB SUMMARY

The Catering Sales Manager is responsible for contractingand closing local catering and social business and ensuring thatbusiness is turned over properly and in a timely fashion forquality service delivery. The position is responsible for achievingcatering revenue goals by actively upselling each businessopportunity to maximize revenue. The incumbent implements thebrands service strategy and applicable brand initiatives in allaspects of the sales process and drives customer loyalty bydelivering service excellence throughout each customerexperience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experiencein the sales and marketing guest services front desk or relatedprofessional.

OR

• 2year degree from an accredited university inBusiness Administration Marketing Hotel and Restaurant Managementor related major; no work experience required.

COREWORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel includinglocal corporate and social catering.
• Works collaboratively with offproperty saleschannels (e.g. Sales Office Area Sales EST) to ensure sales effortsare coordinated complementary and not duplicative.
• Responds to incoming cateringopportunities for the hotel.
• Identifies qualifies and solicits new catering businessto achieve personal and hotel revenue goals.
• Understands the overall market competitorsstrengths and weaknesses economic trends supply and demand etc. andknows how to sell against them.
• Closes the best opportunities for the hotel based onmarket conditions and hotel needs.
• Uses negotiating skills and creative sellingabilities to close on business and negotiate contracts.
• Designs develops and sellscreative catered events.
• Maximizes revenue by upselling packages and creative foodand beverage.
• Managescatering sales revenue and operation budgets and providesforecasting reports.
• Develops menus which drive sales.
• Executes and supports the operational aspectsof business booked (e.g. generating proposal writing contractcustomer correspondence).
• Participates in and practices daily service basics of thebrand.
• Monitors theeffective resolution of guest issues that arise as a result of thesales process by creating mechanisms to channel issues to propertyleadership and/or other appropriate stakeholders.
• Ensures successful performance byincreasing revenues controlling expenses and providing a return oninvestment for the owner and the company.

ProvidingExceptional Customer Service

• Interacts effectively with sales kitchen vendorscompetitors local community catering associations and other hoteldepartments in order to ensure guest satisfaction.
• Executes and supports the companysCustomer Service Standards and hotels Brand Standards.
• Executes exemplary customerservice to drive customer satisfaction and loyalty by assisting thecustomer and ensuring their satisfaction before and during theirprogram/event.
• Servesthe customer by understanding their needs and recommending theappropriate features and services that best meet their needs andexceed their expectations while building a relationship and loyaltyto the company.
• Gainsunderstanding of the hotels primary target customer and serviceexpectations; serve the customer by understanding their businessbusiness issues and concerns to offer better business solution bothprior to and during the program/event.
• Develops a close working relationship withoperations to ensure execution of strategies at the hotellevel.

AdditionalResponsibilities

• Performsother duties as assigned to meet business needs.

Marriott International is an equalopportunity employer. We believe in hiring a diverse workforce andsustaining an inclusive peoplefirst culture. We are committed tonondiscrimination on any protected basis such as disability andveteran status or any other basis covered under applicablelaw.

Combining timeless glamour witha vanguard spirit St. Regis Hotels & Resorts is committedto delivering exquisite experiences at more than 50 luxury hotelsand resorts in the best addresses around the world. Beginning withthe debut of The St. Regis hotel in New York by John Jacob Astor IVat the dawn of the twentieth century the brand has remainedcommitted to an uncompromising level of bespoke and anticipatoryservice for all of its guests delivered flawlessly by a team ofgracious hosts that combine classic sophistication and modernsensibility as well as our signature Butler Service. We invite youto explore careers at St. Regis. In joining St. Regis you join aportfolio of brands with Marriott International.Be where you can do your best workbegin your purpose belong toan amazing global team and become the bestversion of you.
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