Senior Technical Support Engineer - Abu Dhabi Emirate, United Arab Emirates - JCA Associates

    JCA Associates
    JCA Associates Abu Dhabi Emirate, United Arab Emirates

    12 hours ago

    د.إ180,000 - د.إ300,000 (AED) per year *
    Description

    This is a hybrid, hands-on role that combines several aspects:

    • Tier 3 support (the main focus), with a strong DevOps orientation.
    • Close day-to-day work with customer, who will provide Tier 1 and Tier 2 support.
    • Acting as the technical representative in the UAE , including joining meetings as the technical point of contact and working directly with local stakeholders.
    • DevOps background / strong DevOps knowledge, with recent experience in a more cross-functional role such as SRE or Site Engineer.
    • Experience in both large organizations (structured technical support processes) and smaller startup environments, where they were required to wear multiple hats and adapt to changing and sometimes uncertain environments.
    • Proven experience working in small teams . Candidates who have worked only in very large teams with narrow KPIs are likely not a good fit.
    • Currently based in the UAE for at least one year , working in a local company and familiar with how things operate on the ground.
    • Not a junior profile. The target experience level is 6–7 years .
    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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