Call Center Agent - Abu Dhabi, United Arab Emirates - Al Sahraa Recruitment Services

    Al Sahraa Recruitment Services
    Al Sahraa Recruitment Services Abu Dhabi, United Arab Emirates

    1 week ago

    Description




    Job Description:

    • Permanent
    • Work Location Abu Dhabi-Musaffah
    • Position: Call Center Agent 
    • Salary: AED per month

    Job Description:

    We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Abu Dhabi. The ideal candidate will have previous experience in a call center environment, preferably in the transportation industry, and be fluent in Arabic.

    Responsibilities:

    • - Handle incoming calls from customers and assist with inquiries, complaints, and requests
    • - Provide accurate and timely information regarding transportation services, schedules, and pricing
    • - Process bookings and reservations for customers
    • - Maintain customer records and ensure all information is up-to-date and accurate
    • - Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
    • - Follow up with customers to ensure their satisfaction and address any additional needs
    • - Meet and exceed individual and team targets for call volume, customer satisfaction, and sales
    • - Stay updated on company policies, procedures, and services to provide accurate information to customers
    • - Uphold a high level of professionalism and customer service at all times

    Requirements:

    • Diploma or Bachelor Degree
    • - Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry
    • - Fluent in Arabic, both written and verbal
    • - Excellent communication and customer service skills
    • - Ability to multitask and work in a fast-paced environment
    • - Strong problem-solving and decision-making abilities
    • - Proficient in Microsoft Office and other relevant software
    • - Flexibility to work in rotating shifts, including weekends and holidays
    • - Must be able to work in Abu Dhabi, United Arab Emirates




    Required Skills:



    Flexibility
    Bookings
    Reservations
    Salary
    Customer Experience
    Arabic
    Decision-Making
    Transportation
    Customer Satisfaction
    Records
    Software
    Customer Service
    Microsoft Office
    Sales
    Communication



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