Global Director of Customer Experience - dubai - Calo Inc.

    Calo Inc.
    Calo Inc. dubai

    18 hours ago

    Description

    A meal subscription service startup is seeking a Director of Customer Experience to shape its customer service strategy and oversee a 53-person team.

    The role involves designing effective service recovery processes, analyzing service metrics, and balancing global standards with local relevance.

    The successful candidate will have experience leading CX operations at scale, a deep understanding of service metrics, and a collaborative approach to working across multiple markets.

    This role is based in Dubai with frequent travel across the region.
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