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Ras Al Khaimah City

    Spa Receptionist - Ras Al-Khaimah, United Arab Emirates - MOVENPICK

    MOVENPICK
    MOVENPICK Ras Al-Khaimah, United Arab Emirates

    5 days ago

    Default job background
    Full time
    Description
    Job Description

    You are an ambassador for the exceptional Spa service . Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

    What you will be doing:

    • Greet, check-in, respond to requests and settle accounts while providing exceptional service
    • Ensure individualized guest service through acknowledging and responding to their needs and expectation
    • Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
    • Deal with Spa guest and member queries
    • Manager booking system by booking and cancelling appointments
    • Provide advice on the facilities to guests and potential members
    • Issue robes, lockers and towels
    • Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
    • Proudly promote the hotel facilities, looking for opportunities to enhance ag guest's stay through up-selling
    Qualifications
    • Should have min. 1 year of experience as Spa Receptionist in a reputed Spa
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    • Multi-lingual i.e. Russian/ Arabic language would be a plus
    • Service focused personality is essential; experience is an asset
    • Experience in spa retail sales
    Additional Information
    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world
    • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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