CRM Manager - Dubai, United Arab Emirates - Meraki Group

    Meraki Group
    Meraki Group Dubai, United Arab Emirates

    3 days ago

    Description

    Job Summary:

    Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.

    Key Responsibilities:

    Team Management & Operations

    • Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.
    • Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.
    • Drive productivity through regular performance reviews and coaching sessions.

    Client Relationship Management

    • Serve as the escalation point for premium clients post-booking.
    • Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.
    • Maintain high standards of client satisfaction throughout the customer lifecycle.

    Post-Sales Operations

    • Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.
    • Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.

    Legal Coordination & Documentation

    • Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).
    • Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.
    • Address and resolve client legal queries in coordination with the legal department.

    Collections & Payment Follow-Ups

    • Ensure timely collections as per agreed payment schedules.
    • Proactively follow up on overdue payments and manage defaulter escalation protocols.
    • Prepare regular collection reports and MIS for management visibility.

    Handover & Possession

    • Manage the end-to-end handover process in coordination with engineering and facility teams.
    • Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.
    • Maintain complete possession documentation and client feedback reports.




    Requirements

    Key Skills & Competencies:

    • Proven leadership and team management skills.
    • Strong communication (verbal & written) and client servicing capabilities.
    • In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.
    • Hands-on experience with Bitrix CRM or similar real estate CRM platforms.
    • Exceptional organizational, documentation, and follow-up skills.
    • Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).

    Qualifications:

    • Bachelor's or Master's degree in Business Administration, Marketing, or related field.
    • 6–10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.
    • Experience in managing collections, legal documentation, and team operations is essential.

    Preferred Industry Experience:

    • Residential or commercial real estate developers in Dubai.
    • Exposure to mid-to-high ticket property segments.
    • Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.

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