Concierge Agent - Dubai, United Arab Emirates - Sofitel Dubai The Obelisk

Sofitel Dubai The Obelisk

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Company Description

We are far more than a worldwide leader. We are more than women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK
Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai.

A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French "Joie de Vivre".

Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center.

Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings

Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi.

If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination

Job Description:

The Position

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

Assist guests with all inquiries, both hotel and nonhotel related
Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge
Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards
Consult Log Book for information/requests left by outgoing shift
Manage incoming guest mail, messages, facsimiles and special deliveries
Manage all transportation requests
Manage outgoing guest mail, courier services and parcel postage as requested by guests
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
Conducts all of the above in accordance with the hotel's policy, while adhering to Sofitel Behavioural Standards

Qualifications:

PERSONAL ATTRIBUTES

Good English language verbal communication skills
Ability to work cohesively with coworkers and managers as part of a team
Ability to be attentive to guest needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multicultural environment

QUALIFICATIONS